DESIGN INNOVATION

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DESIGN INNOVATION

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Engagement and Dialogue

Through continual development over 15 years and 300,000 hours of live deployments, extensive screen load design provides comprehensive, clear visibility to relevant information instantly.  

  • Wi

    Wi

    With ‘no-tab-no-click’ navigation protocol, call-agents are uninterrupted from the exchange with their contact record – your customer or prospect.  

  • Wi

    Wi

    With uncompromised focus, your call-agents ability to establish dialogue becomes easier – a clear break from the frustration of extensive, multi-layered and modal screen-deck combinations of CRM’s.

  • Wi

    Wi

    Below, the ‘Status’ Interface – clean, simple and conditional capture of ‘call status code’ as a call-agent moves through the contact funnel.

    Note, this is only 1 of a total of 3 selection screens available to the call-agent.

  • Wi

    Wi

    With ‘no-tab-no-click’ navigation protocol, call-agents are uninterrupted from the exchange with their contact record – your customer or prospect.  

  • Wi

    Wi

    With uncompromised focus, your call-agents ability to establish dialogue becomes easier – a clear break from the frustration of extensive, multi-layered and modal screen-deck combinations of CRM’s.

  • Wi

    Wi

    Below, the ‘Status’ Interface – clean, simple and conditional capture of ‘call status code’ as a call-agent moves through the contact funnel.

    Note, this is only 1 of a total of 3 selection screens available to the call-agent.

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Status Screen

Whatever campaign format (any campaign, any reason to call), OBWIN empowers call-agents to disarm gatekeepers and leverage successful calls and outcomes from decision makers with step-change improvement.  

OBWIN is flexible for any deployment, with few restrictions on the field-data you commission to a custom interface design.  Data capture is built through a straightforward capture ‘wizard’ with the questionnaire deck appearing side-by-side the custom fields provided.  All custom fields are just that – display anything, ask anything – no blueprint or ‘fit’ restriction, no additional build-time or complexity.

Below, the combined Supplied-and-Questionnaire interface allows call-agents to capture data in context of information which may already be known through supply.  This ‘High-Load’ interface is nevertheless intuitive – where call agents are able to navigate between supply and capture information which has been uploaded to this screen through an entirely flexible, custom process.

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Combined Supplied-and-Questionnaire Interface

‘All in all, it seems very user friendly, and a much simpler option than wading through the overloaded functionality of our CRM’

Ross Skillicorn, Red Sky Telecom

‘All in all, it seems very user friendly, and a much simpler option than wading through the overloaded functionality of our CRM’

Ross Skillicorn, Red Sky Telecom