Equally at home in outsource (data-processor) or in-house (data-controller) contact-centre or marketing agency operations, OBWIN defines the new standard of relevant, compliant campaigning for the next generation of contact campaign teams.
We offer regulatory compliant solutions for list-building as well as meeting a number of other real-world business processes that are no longer supported by CRM.
OBWIN supports an innovative yet structured approach which allows business to add new records ‘prior-to-consent’ and otherwise outside of any other legal basis of processing mandated by GDPR. It is an important reality for business to simply capture new or replacement names across its customer, supplier or sales-channel databases and yet this requirement is left behind by vendors of many CRM systems who incorrectly mandate consent as part of a record addition.
Through our dedicated contact centre operation in the UK, we offer unique, effective manual and scripted list-building capabilities for desk research in domestic UK and international markets. Within an OBWIN process, we take records from research to consent acquisition and the downstream possibilities to create new relationships within a gentle and compliant experience.
Whatever the format of your campaign (from CX, event invitation, financial recovery, recall or lead-generation) and whatever your concerns for campaigning within regulation, give us a call to validate the possibilities of a deployment.