COMPLIANCE

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COMPLIANCE

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Telephony

Telephony compliance is also assured – OBWIN proudly replaces predictive or power-dialling with entirely new ways of leveraging operational economies;

A design in tune with contemporary customer expectation to be contacted only in respect of relevant presentations. 

A design which arms call-agents with comprehensive visibility of information without having to search for it.

An algorithm design based on use-profiles as opposed to those based on availability or connectivity success from trace volume populations.  

With increasingly sophisticated recognition protocols, the use of automatic diallers (even in progressive modes of operation) are the #1 reason for failed attempt calling, particularly in B2C settings where domestic telephones increasingly detect and screen-out automatically generated calls.  OBWIN minimises this #1 attempt-fail risk at the same time as offering a new and realistic replacement economy’… Appropriate campaigns will benefit from a simple yet powerful innovation - OBWIN prescribes only records to call that offer the highest likelihood of positive outcomes, automatically ‘downing’ records which have low likelihood of success.  Your list gets smaller and, with your ‘hit-rate’ higher, OBWIN saves you resource time and cost – significant savings as much as 50% of the list.